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FAQ

Frequently asked questions and answers

First of all, create an account on the Create Account page and you’ll get access to our online shop. To see prices or to place an order you need to log in and visit: Wholesale Shop.

The minimum order is GBP 350 (a cart subtotal value).

Yes. New customers can make the first order of any value and quantity. Just fill a shopping cart with the desired items and proceed to checkout as you would with any other order.

As the shipping cost starts at GBP 45, you will save more per item if there are at least 4 items in the cart.

Yes! Discounts apply depending on the subtotal sum in your cart: 

  • Orders of £1500+ get 20% off. Coupon code: 20off 
  • Orders of £3200+ get 25% off. Coupon code: 25off
  • Orders of £6500+ get 30% off. Coupon code: 30off

 

If your order value exceeds £14000, contact us for a quote.

If you place an order in EUR or USD, check the equivalent of GBP to see which discount applies to your order.

All available offers are displayed on the website, either on the shop page or individual catalogues. Flash sale deals are sent to clients via email.

Please subscribe to our newsletter to be the first to know about new models, brands, company news, etc.

Please know that there are large quantities of model variations and large orders are processed around the clock, so the stock is constantly changing and it’s not possible to track it online.

At the checkout of your order feel free to choose one of 3 options to handle OOS cases:

  1. replacing OOS items with available models from your order;
  2. replacing OOS items with particular models specified by you in the comments;
  3. the value of the OOS items is refunded as store credit.

 

If any model is not available at the time of packaging, you’ll get a notification to your email with either the replacement list or the refund coupon code.

Invoices are updated upon request. Please contact us, if necessary.

Please contact our team at sales@watchdistribution.co.uk

Our mission is to provide you with excellent service, but we’re obliged to charge a service fee after the third modification within an order. For more details on this, please check our Terms of Service https://www.watchdistribution.co.uk/terms-of-service/.

The charge does not apply to changes related to out-of-stock models.

We accept GBP, EURO and USD.

All prices in the invoice will be displayed in the currency selected.

Once you place the order, you’ll receive an email notification with our bank details.
If you haven’t received it, please check your Promotions and Spam folder.

To purchase Bitcoins, please visit: https://www.coinbase.com/buy-bitcoin.

As soon as your funds reach us, you’ll get a confirmation email.

The shipping costs are automatically calculated at the checkout based on the delivery location, the number of items in the order and their total weight.

In most cases, shipping starts at GBP 45. Fill the shopping cart and enter the delivery address to check your shipping costs.

The more you order, the lower the shipping cost is per item.

We mostly use UPS, DHL or FedEx. Depending on the delivery address, it’s possible to dispatch the parcels with other shipping methods.

Most direct shipments can be expected to arrive 10 to 15 business days after the transfer is received.

The delivery time may be extended if any additional services or requests apply to the order.

As soon as the order is dispatched. Generally, it takes around 5-8 business days after we receive the funds if all models are in stock.

The items are usually shipped from warehouses in Asia, the USA and Europe. The items are originally shipped from Hong Kong or the USA. Special promotion deals may occasionally be available from other locations.

It helps us guarantee safe and fast delivery. We import the goods from Asia by clearing customs on your behalf. After that, we deliver the goods straight to your door. The estimated delivery takes ~10-15 business days after we receive the funds, or longer depending on specific requests, time of year and order volume.

Not yet. We’re working on this service development. 

Please subscribe to our newsletter to be ahead of the news about our products and services. 

This wholesale platform is run by GLOBAL M Ltd., a legitimate EU-based company with rich experience in the industry.

However, we do not work with the brands directly as that allows us to offer much friendlier rates as well as worldwide shipping.

We act as an intermediary between the Client and the supplier of the items.

All our items are brand new, authentic and come with their original packaging which is included in the price.

We offer a 2 (two) year warranty with our company only.

If any item in your order is defective, we will replace the item or its defective parts, or refund the full purchase price from your invoice in the form of our store credit.

Regarding used items, replacement parts can be provided upon request. Based on the evaluation, we reserve the right to determine if and what parts are to be provided free of charge.

Yes, anyone can become our client,  legal or natural person, however our focus is on B2B cooperation.

You’re welcome to email us at sales@watchdistribution.co.uk

We can also arrange a meeting in person, or a call via phone, Skype or Zoom upon request.

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