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FAQ

Frequently asked questions and answers

First of all, create an account on the Create Account page and you’ll get access to our online shop. To see prices or to place an order you need to log in and visit: Wholesale Shop.

The minimum order is GBP 350 (a cart subtotal value).

Yes. New customers can make the first order of any value and quantity. Just fill a shopping cart with the desired items and proceed to checkout as you would with any other order.

As the shipping cost starts at GBP 45, you will save more per item if there are at least 4 items in the cart.

Yes! Discounts apply depending on the subtotal sum in your cart:
• Orders of £1500+ get 20% off. Coupon code: 20off
• Orders of £3200+ get 25% off. Coupon code: 25off
• Orders of £6500+ get 30% off. Coupon code: 30off

If your order value exceeds £14000, contact us for a quote.

If you place an order in EUR or USD, check the equivalent of GBP to see which discount applies to your order.

No, all the brands and models we offer are displayed on the website.

As we hold significant quantities of model variations and process large orders around the clock, our stock is constantly changing and it’s not possible to track it online. The best practice is to provide us with alternative models in the case, that there are out of stock models in your cart.

We recommend leaving a note at the checkout with alternative models you prefer in case any items in your order turn out to be out of stock at the time of packing.
If there’s no such information provided, we replace the out-of-stock models with others that match up in value and/or are included in your order.
Whenever any items on your order are out of stock, you’ll get a notification and a list of models that were picked as alternatives for them.

Yes, you can get a refund, but only in the form of store credit. Please leave a note at the checkout if this is your preference.

We only update the invoice upon-request in such cases.
If it is necessary, please contact us at sales@watchdistribution.co.uk

Please contact our team at sales@watchdistribution.co.uk

Our mission is to provide you with excellent service, but we’re obliged to charge a service fee after the third modification within an order. For more details on this, please check our Terms of Service https://www.watchdistribution.co.uk/terms-of-service/.

The charge does not apply to changes related to out-of-stock models.

We accept GBP, EURO and USD.

All prices in the invoice will be displayed in the currency selected.

Once you place the order, you’ll receive an email notification with our bank details.
If you haven’t received it, please check your Promotions and Spam folder.

To purchase Bitcoins, please visit: https://www.coinbase.com/buy-bitcoin.

As soon as your funds reach us, you’ll get a confirmation email.

The shipping costs are automatically calculated at the checkout based on the delivery location, the number of items in the order and their total weight.

In most cases, shipping starts at GBP 45. Fill the shopping cart and enter the delivery address to check your shipping costs.

The more you order, the lower the shipping cost is per item.

We mostly use DHL and FedEx, in some cases Royal Mail but we can dispatch your order with other carriers as well based on the delivery location.

It’s typically 10-12 business days from the moment we receive your transfer of funds.

As soon as the order is dispatched. Generally, it takes around 5-8 business days after we receive the funds if all models are in stock.

We have warehouses in Asia and the UK. The items are usually shipped from the warehouse in Asia.

Yes. We provide an optional UK Freight Forwarding Service which you can add to your order per request.

It helps us guarantee safe delivery. We import goods from Asia, by clearing customs on your behalf. After that, we deliver goods from our UK warehouse straight to your doors. The delivery takes 15-20 business days after we receive the funds.

Not yet. We’re working on this service development. 

Please subscribe to our newsletter here to be ahead of the news about our products and services. 

This wholesale platform is run by SIA Global M, a legal EU-based company with over ten years of experience in the industry. Please be aware that we’re not an official distributor of the brands.

All our items are brand new, authentic and come with their original packaging which is included in the price.

Yes, we provide a 2-year warranty on all items as long as they are new. Once the item is sold to a third party, the client becomes responsible for the warranty.

We guarantee the quality of all our goods. If any item is defective, we will replace it or its damaged parts, or refund the purchase amount in the form of a store credit.

Replacement parts for used items can be provided upon request and we reserve the right to determine whether to provide them free of charge.

Yes, anyone can become our client,  legal or natural person, however our focus is on B2B cooperation.

You’re welcome to email us at sales@watchdistribution.co.uk

We can also arrange a meeting in person, or a call via phone, Skype or Zoom upon request.

Last update: 16.04.2024

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